FAQ

Frequently Asked Questions

We’ve answered a few common questions below. However, if you have a question for us, please email us at hello@melanin.com or use the form below!

Ask Your Question

Our products are available for purchase on Nykaa, Amazon, and Flipkart. You can find our products in-store at Nyka Luxe locations across the country.
Any order/product issues must be reported to hello@melanin.com within 7 business days from its delivery date. We take full responsibility for damaged/defective products. We will accept returns initiated within 7 days from their delivery date on unused and opened products in their original packaging. Before doing so, we would greatly appreciate if you could notify us so that we can monitor its safe return back to our warehouse. Once the package is confirmed to be returned, we will be processing your refund upon checking the condition of the products. Items that are opened or damaged may be denied a refund or exchange.
We only formulate with skin-loving ingredients that are always tested for safety and efficacy. We don’t use any fragrances, essential oils, colorants, allergic sensitizers, or animal byproducts. Our gentle yet powerful formulas are effective on every skin type—even sensitive skin! They safely work with your skin’s natural ecosystem; they boost your microbiome and skin barrier function, not replace it.
Yes. We love animals as much as you do!
Melanin is a science-first brand. We don’t believe in ‘natural’ being better for your skin, because that is simply not the truth. Natural ingredients have the potential to be harmful to the skin (e.g. lavender or grapefruit oil are allergens!). We use naturally-derived ingredients that are safe and stable. (And remember – everything is a chemical! There is no such thing as ‘chemical-free’ products!)

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